Privacy policy
Privacy Policy
Effective Date: September 19, 2025
At Fortune Lotus, we value your trust and take your privacy seriously.
This Privacy Policy explains the types of personal information we collect from visitors and customers on www.fortunelotus.com, how we use and safeguard that information, and the choices you have regarding your personal data.
Information We Collect
1️⃣ Information You Provide Directly
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Contact details (name, mailing address, email address, and phone number)
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Account login information (username and password, if applicable)
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Payment and billing information (credit/debit card details, billing address)
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Order and transaction history
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Content you provide voluntarily, such as messages via live chat, customer support, or product reviews
2️⃣ Information Collected Automatically
When you interact with our Site, we may automatically collect:
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Device and browser type, operating system, language, time zone, and referring URL
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IP address and approximate geolocation data
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Browsing activity (pages viewed, time spent on site, items placed in cart, abandoned cart details)
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Data collected through cookies, pixels, JavaScript, and similar tracking technologies
3️⃣ Information from Third Parties
We may receive information from analytics providers, advertising platforms, or partners that help us improve our products and customer experience.
How We Use Your Information
We use the collected data to:
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Process and fulfill your orders
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Create and manage your account
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Communicate with you about products, promotions, and events
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Send newsletters, marketing updates, and personalized offers
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Conduct analytics and improve our website, products, and services
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Protect against fraud, unauthorized transactions, and unlawful activities
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Comply with applicable laws and regulations
We may also use aggregated or anonymized data for research and business purposes.
SMS Marketing and Notifications 📱
By providing your phone number during checkout, subscribing through any form or keyword, or opting in via our website, you agree to receive marketing text messages (SMS) from Fortune Lotus.
These may include promotions, updates, product announcements, cart reminders, and other brand-related messages.
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Message frequency varies
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Standard message and data rates may apply
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You can unsubscribe at any time by replying STOP to any message or by contacting us directly
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Reply HELP for assistance
Your consent to receive marketing text messages is not a condition of purchase.
We value your privacy — your phone number and other personal data will never be sold, rented, or shared with third parties for their own marketing purposes.
Our SMS platform partners (such as Klaviyo) may collect limited technical data (e.g., delivery status, link clicks, or opt-in timestamps) to ensure reliable message delivery and compliance.
If you opt in to SMS notifications for order updates or promotions, we may use your number to send:
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Order and shipping confirmations
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Product recommendations
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Loyalty or rewards notifications
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Abandoned cart reminders
Information Sharing
We do not sell your personal information.
We may share data only in the following cases:
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Service providers: Trusted vendors who perform services on our behalf (e.g., payment processors, shipping carriers, marketing platforms)
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Legal requirements: When required by law or valid legal process
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Business transfers: In connection with mergers, acquisitions, or reorganization
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Marketing partners: With affiliates whose services may interest you — you may opt out anytime
Note: SMS opt-in consent and phone numbers are never sold or shared with third parties for independent marketing.
Your Rights and Choices
Depending on your location, you may have the right to:
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Access, correct, or delete your personal data
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Withdraw consent for marketing communications (including SMS) at any time
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Object to processing or request restriction of your data
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Opt out of targeted advertising or automated decision-making
To exercise these rights, please contact us using the details below.
Data Transfers
Your personal data may be stored or processed in other countries (including the U.S.).
We implement appropriate safeguards in compliance with applicable privacy laws.
Cookies and Tracking
We use cookies and similar technologies to:
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Remember your preferences and improve user experience
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Analyze site usage and performance
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Deliver personalized recommendations and ads
