Shipping policy

Shipping Policy

Effective Date: September 19, 2025

At Fortune Lotus, we are dedicated to ensuring that every order is delivered with care, reliability, and transparency.
We partner with trusted global carriers to provide affordable and efficient delivery worldwide.

Shipping Costs

  • Free Standard Shipping for all orders over US $69.99.

  • For orders below this threshold, Premium Standard Shipping is available at US $6.99.

  • Express Shipping (FedEx/DHL) starts at US $39.99, for customers who prefer faster delivery.

Please note:

  • Free shipping applies to regular-priced items only. Promotional “free items” are excluded.

  • Final shipping costs are automatically calculated at checkout based on order weight, volume, and destination.

Processing & Delivery Time

  • All orders require 2 – 5 business days for processing before shipment.

  • Once shipped:

    • Express Shipping (FedEx/DHL): typically arrives within 6 – 8 days.

    • Standard Shipping: usually arrives within 7 – 15 days, depending on destination.

Estimated Delivery by Region

  • 7 – 15 days: United States, Canada, United Kingdom, Mexico, Netherlands, Germany, France, Spain, Denmark, Austria, Sweden, Singapore, New Zealand.

  • 10 – 20 days: Australia, Israel, Switzerland, Italy, Portugal, Greece, Hungary, Finland, Ireland, Norway, Thailand, Malaysia, Slovakia, Brazil, Poland, Vietnam, Lithuania, Belgium, Japan, Cyprus, Croatia, Latvia.

For destinations not listed, please refer to the shipping options shown at checkout or contact our support team.

Address Accuracy

Please ensure that your shipping address is entered correctly at checkout.
If you notice an error, contact us within 2 hours of placing your order so we can correct it before processing.
Once an order has shipped, address changes or redirection are unfortunately not possible.

Tracking Orders

After dispatch, you will receive a shipping confirmation email containing your tracking number.
You can also track your order anytime through the “Track My Order” page on our website.

Tracking Delays

For handcrafted or customized products, tracking updates may take 3 – 5 days to appear after dispatch due to international transit procedures.
Updates will refresh automatically once the package reaches the international sorting center.

Lost or Delayed Packages

If your package has not arrived within 30 days of shipment, please contact us at
📧 support@fortunelotus.com
We will ensure that you receive either a full refund or a replacement shipment at no extra cost.

Customer Support

For all shipping-related questions or special delivery requests, please reach us at:
📧 Email: support@fortunelotus.com
🌐 Website: www.fortunelotus.com